Terms of Service

1. About CTS Go

CTS Go ("CTS", "we", "us") operates a technology platform that connects passengers and customers with independent drivers and riders for on-demand transport, parcel delivery, and LPG gas delivery services within Ghana. CTS provides the platform that facilitates these connections; the transport, delivery, and gas services themselves are provided by independent drivers and riders.

2. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the CTS Transport passenger and driver applications and related services. By creating an account or using the apps, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Eligibility

• You must be at least 18 years of age to create an account and use our services.
• You must provide accurate, current, and complete information when registering.
• Drivers and riders must hold a valid licence and any permits required to operate a commercial vehicle in Ghana, and must complete our verification requirements.
• You are responsible for keeping your account information up to date.

4. Accounts and Verification

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Verification is by one-time password (OTP) sent to your registered phone number. Drivers must submit the required identification and vehicle documents for review before being approved to accept jobs. CTS may suspend or terminate accounts that contain false information or are used in breach of these Terms.

5. Services

Through the CTS platform you may request:

• Rides — on-demand passenger transport.
• Delivery — sending parcels and goods between locations.
• Gas — ordering and delivery of LPG gas refills.

Availability of drivers, riders, and services depends on your location and demand, and is not guaranteed at all times.

6. Fares, Fees and Payments

• Fares and delivery fees are calculated based on factors such as distance, service type, and applicable charges, and are shown before you confirm a request where possible.
• Payments may be made by in-app wallet, mobile money, or cash, depending on the service and options available.
• All amounts are in Ghana Cedis (GHS).
• Mobile money and card payments are processed by authorized third-party payment providers; CTS does not store your full payment card details.
• CTS charges drivers and riders a service commission on completed jobs, which is deducted or settled in accordance with the driver terms in effect.
• Except where required by law or expressly stated, completed-trip fares are non-refundable.

7. Cancellations

You may cancel a request before it is accepted or completed, subject to any cancellation policy in effect. A cancellation fee may apply where a driver or rider has already been dispatched or has travelled towards the pickup point. Repeated cancellations or no-shows may result in restrictions on your account.

8. User Conduct

You agree not to:

• Provide false, misleading, or fraudulent information.
• Use the platform for any unlawful purpose or to transport prohibited or illegal goods.
• Behave abusively, threateningly, or unsafely towards drivers, riders, passengers, or CTS staff.
• Impersonate another person or use another user's account without authorization.
• Attempt to gain unauthorized access to, interfere with, or disrupt the platform.

9. Driver and Rider Responsibilities

Drivers and riders are independent providers and are responsible for operating safely and lawfully, maintaining valid licences, permits, insurance, and roadworthy vehicles, and complying with all applicable Ghanaian traffic and transport laws. Drivers and riders are responsible for their own tax obligations arising from their earnings on the platform.

10. Safety

CTS is committed to the safety of everyone who uses the platform. We may collect location data during trips, verify driver identity, and provide in-app tools to support safety. However, CTS does not control the conduct of drivers, riders, or passengers, and you use the services at your own risk. Report any safety concern to us promptly.

11. Intellectual Property

All content in the CTS apps, including logos, text, graphics, and software, is the property of CTS or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any part of the apps without prior written permission.

12. Limitation of Liability

The platform is provided on an "as is" and "as available" basis. CTS provides a technology platform connecting users with independent drivers and riders and is not a transport carrier. To the fullest extent permitted by law, CTS shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the platform, or from the acts or omissions of any driver, rider, or user. Nothing in these Terms excludes liability that cannot be excluded under Ghanaian law.

13. Suspension and Termination

CTS may suspend or terminate your access to the platform, with or without notice, if you breach these Terms, provide inaccurate information, or engage in conduct that may harm CTS, other users, or the public. You may stop using the services and request deletion of your account at any time through the app.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the apps after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us