Privacy Policy

1. Who We Are

CTS Go ("CTS", "we", "us") operates a technology platform connecting passengers and customers with independent drivers and riders for on-demand rides, parcel delivery, and LPG gas delivery in Ghana. This Privacy Policy explains how we collect, use, and protect your personal data when you use our passenger and driver applications.

2. Information We Collect

Depending on whether you use the app as a passenger/customer or as a driver/rider, we may collect:

• Account details such as your name and phone number.
• Verification data, including one-time passwords (OTP) sent to your phone.
• Location data — pickup, drop-off, and, for drivers, live location while you are online.
• Trip, delivery, and gas order details, including addresses and receiver contact details you provide.
• Payment information such as wallet balances and mobile money details (full card details are handled by our payment providers, not stored by us).
• For drivers and riders: identification documents, a live profile photo, and vehicle information submitted for verification.
• Device and usage information, and communications with our support team.

3. How We Use Your Information

• To create and manage your account and verify your identity.
• To match passengers and customers with nearby drivers and riders.
• To enable live tracking, navigation, and completion of rides, deliveries, and gas orders.
• To process payments, wallet transactions, driver earnings, and commission.
• To send you trip updates, receipts, and important service notifications.
• To support safety, prevent fraud, and investigate incidents or complaints.
• To improve our services and comply with legal obligations under Ghanaian law.

4. Location Data

Location is central to our services. For passengers and customers, we use location to set pickup and drop-off points and to show your driver's progress. For drivers and riders, we collect location while you are online to match you with nearby requests and to provide live tracking to customers. You can control location permissions through your device settings, but disabling location will limit or prevent use of the services.

5. Legal Basis for Processing

We process your personal data based on your consent (provided when you create an account), to perform our contract with you (providing the services you request), and to comply with legal obligations under the Data Protection Act 2012 (Act 843).

6. Sharing of Information

Your data may be shared with:

• Drivers, riders, passengers, and customers — limited details needed to complete a trip, delivery, or order (such as name, pickup/drop-off, and contact for coordination).
• Third-party payment providers to process mobile money and card payments and driver payouts.
• Service providers who support our platform (such as cloud hosting, mapping, and messaging), under confidentiality obligations.
• Regulatory or law enforcement authorities where required by law.

We do not sell your personal data.

7. Data Security

We implement technical, administrative, and physical safeguards to protect your personal data. Data is stored securely using recognized cloud infrastructure, access is limited to authorized personnel, and sensitive information such as payment credentials is handled by our payment providers rather than stored on our systems.

8. Data Retention

We retain your personal data for as long as your account is active and as needed to provide the services, resolve disputes, meet legal and tax obligations, and prevent fraud. When you delete your account, we remove or anonymize your personal data, except where we are required to retain certain records by law.

9. Your Rights

Under Ghana's Data Protection Act 2012 (Act 843), you have the right to:

• Access, update, or request correction of your personal data.
• You can request deletion of your account and personal data by contacting CTS Transport using the account deletion procedure provided at https://rin.thectsafrica.com/delete-account.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing.
• File a complaint with the Ghana Data Protection Commission.

10. Account Deletion

You can request deletion of your account from within the app. When you do, we begin closing your account and removing your personal data. Some information may be retained where required for legal, tax, safety, or fraud-prevention purposes, and outstanding balances or amounts owed may need to be settled before deletion is completed.

11. International Transfers

Some of our service providers (such as cloud hosting and payment processing) may store or process data outside Ghana. Where this happens, we take steps to ensure your data is protected with adequate safeguards in compliance with Ghanaian law.

12. Children

Our services are not intended for anyone under 18 years of age. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal data, please contact us so we can remove it.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date, and where significant, notified to you in the app. We encourage you to review this policy periodically.

14. Contact Us