Driver & Rider Agreement

1. Independent Contractor Relationship

You provide services on the CTS Go platform as an independent contractor, not as an employee, agent, or partner of CTS. Nothing in this Agreement creates an employment relationship. You control how and when you work, decide which requests to accept, and are responsible for your own vehicle, equipment, and operating costs.

2. Eligibility and Onboarding

• You must be at least 18 years of age.
• You must complete account setup, including a live identity photo, and accept these terms.
• You must submit the required identification and vehicle documents for review.
• You may only begin accepting jobs after your account has been reviewed and approved by CTS.
• You must keep your documents, licence, and vehicle information valid and up to date.

3. Providing Services

When you are online and accept a request, you agree to carry out the ride, delivery, or gas order safely, promptly, and professionally. You are responsible for operating in compliance with all applicable Ghanaian traffic and transport laws, maintaining valid insurance and a roadworthy vehicle, and treating passengers and customers with respect.

4. Earnings and Platform Commission

• You earn the fare or delivery fee for each completed job, less the CTS platform commission.
• CTS charges a platform commission on each completed job. The current commission rate is made available to you in the app and may be updated from time to time with notice.
• Your earnings, commission, and balances are recorded in your in-app driver wallet.
• You are responsible for your own income taxes and any statutory obligations arising from your earnings.

5. Payment Methods and Cash Jobs

Passengers and customers may pay by in-app wallet, mobile money, or cash:

• For wallet and mobile money payments, your net earnings (after commission) are credited to your driver wallet.
• For cash jobs, you collect the fare directly from the customer. The platform commission on those jobs is recorded as an amount owed and is settled from your wallet balance or from future earnings.
• You agree that CTS may deduct outstanding commission owed from your wallet balance and from payouts.

6. Payouts and Withdrawals

You may withdraw your available wallet balance through the payout options provided in the app, subject to any minimum amounts, verification, and processing times. Payouts are made to your registered mobile money account. Any commission owed is settled at the time of withdrawal. CTS is not responsible for delays caused by payment providers or by incorrect payout details you provide.

7. Ratings and Service Standards

Passengers and customers may rate your service. Consistently low ratings, repeated cancellations, no-shows, or verified complaints may lead to warnings, temporary suspension, or removal from the platform. You may also rate your experience, and we encourage you to report any safety or conduct concerns.

8. Prohibited Conduct

You agree not to:

• Provide false information or use another person's account or documents.
• Accept jobs you are not licensed, insured, or fit to perform.
• Manipulate fares, ratings, incentives, or the commission system.
• Carry out illegal activities or transport prohibited goods through the platform.
• Behave unsafely, abusively, or dishonestly towards passengers, customers, or CTS.

9. Safety and Location Data

When you are online, CTS collects your location to match you with nearby requests, enable live tracking for passengers and customers, and support safety. You agree to keep location services enabled while providing services. Handling of your data is described in our Privacy Policy.

10. Liability and Insurance

You are responsible for maintaining valid insurance for your vehicle and operations. CTS provides the technology platform and is not a transport carrier or insurer. To the fullest extent permitted by law, CTS is not liable for loss, damage, injury, or claims arising from your provision of services or your use of the platform. Nothing in this Agreement excludes liability that cannot be excluded under Ghanaian law.

11. Suspension and Termination

CTS may suspend or deactivate your driver account, with or without notice, if you breach this Agreement, provide false information, fall below service standards, or engage in conduct that may harm CTS, users, or the public. You may stop providing services at any time and request account deletion through the app. Any commission owed remains payable on termination, and any remaining available balance is subject to our payout process.

12. Changes to This Agreement

We may update this Agreement from time to time, including commission rates and payout terms. Changes will be posted on this page with an updated effective date and, where significant, notified to you in the app. Your continued use of the platform after changes are posted constitutes acceptance of the revised Agreement.

13. Governing Law

This Agreement is governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.

14. Contact Us